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Serge Thorn is the chairman of the itSMF (IT Service Management Forum) Swiss chapter. At his company, he chairs the Enterprise Architecture Governance worldwide program, integrating an IT Innovation initiative in order to identify new business capabilities that will create and sustain competitive advantage for his organization.
Governance is currently a
key topic for many IT
functions. Its definition
varies, but its key
themes are true for all
companies: effectiveness,
efficiency, and
reliability. Business
value and risk mitigation
are also at its center
and represent a
significant part ...