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Open Source Authors: Carmen Gonzalez, Elizabeth White, Liz McMillan, Yeshim Deniz, Roger Strukhoff

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Intuit Health Patient Portal Streamlines Patient Flow Through Forms Integration with NextGen EMR

Patients can do many things in the waiting rooms at the 37 offices of ENT and Allergy Associates ®, LLP. But filling out paperwork and long waits to see their doctor may no longer be part of their visit.

Thanks to the seamless health forms integration between Intuit Health’s patient portal and NextGen’s electronic medical record system, physicians at ENT and Allergy Associates, or ENTA, can now quickly and easily view patients’ complete and accurate online medical history before their appointment. The result: improved patient flow and shorter wait times. Intuit Health is the healthcare unit of Intuit Inc. (Nasdaq:INTU).

“We do everything possible to enhance our patients’ experiences in our offices, and Intuit Health’s ability to now enable us to download patient history forms directly into our EMR system is a major improvement,” said Bob Glazer, chief executive officer of ENTA. The firm is the nation’s largest ear, nose, throat, allergy and audiology practice and recent recipient of HealthLeaders Media top medical practice leadership team award.

“This is wonderful for both the staff and patients because it will shorten waiting room times, enable our staff to pay more attention to patients and answer phones in a timely manner. Providing a more complete patient history automatically in the EMR will also improve Evaluation and Management coding by reducing manual entry.”

The Intuit Health Patient Engagement Study, conducted in April, found that 72 percent of providers say their patients complain about having to repeatedly fill out the same paper forms, and half say their patients complain about spending too much time in the waiting room. A separate study of 100 practices using Intuit Health’s patient portal found that those providing a portal were more often on schedule and saw reduced patient complaints about lengthy waiting room times and filling out redundant forms.

“Working with ENTA to enable seamless integration with NextGen’s EMR is particularly gratifying because it will dramatically improve the ability for hundreds of physicians to better serve thousands of patients,” said Steve Malik, president and general manager of Intuit Health. “This furthers Intuit Health’s mission to improve the way doctors and patients communicate while increasing patient engagement and the overall efficiency of doctors’ offices.”

Growing Demand for Patient Portals

The Intuit Health patient portal currently enables 4.2 million patients and 47,000 providers nationwide to easily and securely communicate and accomplish important tasks online. Patient demand, provider need and government incentives have driven 1.5 million new patients and 18,250 providers to start using the portal in just the last 12 months.

Patients and doctors have used the Intuit Health patient portal more than 42 million times in the last year to complete medical forms and pre-register, request medical appointments and prescription refills, understand and pay medical bills, receive lab results and clinical summaries, conduct virtual office visits, ask clinical questions and resolve administrative issues.

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About Intuit Inc.

Intuit Inc. is a leading provider of business and financial management solutions for small and mid-sized businesses; financial institutions, including banks and credit unions; consumers and accounting professionals. Its flagship products and services, including QuickBooks®, Quicken® and TurboTax®, simplify small business management and payroll processing, personal finance, and tax preparation and filing. ProSeries® and Lacerte® are Intuit's leading tax preparation offerings for professional accountants. Intuit Financial Services helps banks and credit unions grow by providing on-demand solutions and services that make it easier for consumers and businesses to manage their money.

Founded in 1983, Intuit had annual revenue of $3.9 billion in its fiscal year 2011. The company has approximately 8,000 employees with major offices in the United States, Canada, the United Kingdom, India and other locations. More information can be found at www.intuit.com.

About Intuit Health

Intuit Health is the largest independent patient portal provider in the country measured by either patients or providers using our system. Combining Intuit’s legendary approach to simplifying complex tasks with Medfusion’s expertise in provider-patient communications, Intuit Health improves healthcare by developing groundbreaking clinical, administrative and financial services that connect providers and patients. Today, more than 4 million patients and 44,000 providers use the Intuit Heath patient portal to understand and pay medical bills, get lab results, schedule appointments, and get timely electronic access to their health information.

Intuit Health is part of the MGMA AdminiServe® Partner Network and a Member Advantage partner for the American Academy of Family Physicians. Learn more at http://www.intuithealth.com.

About ENT and Allergy Associates

ENT and Allergy Associates, LLP is the largest and most comprehensive ear, nose, throat, allergy and audiology practice in the nation with 37 offices and over 125 physicians. Each location provides access to a full range of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Disorders of the Inner Ear and Dizziness, Asthma, Clinical Immunology, Diagnostic Audiology, and Hearing Aid dispensing. Visit www.entandallergy.com for more information. The practice has a clinical alliance with the Mount Sinai Medical Center for the treatment of diseases of the head and neck and a partnership with the American Cancer Society to educate and treat patients with smoking disorders and cancer. The Practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.

Intuit and the Intuit logo, Intuit Health, among others, are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

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