Click here to close now.




















Welcome!

Open Source Cloud Authors: Pat Romanski, Elizabeth White, Carmen Gonzalez, Tad Anderson, Glenn Rossman

Related Topics: @CloudExpo, Microservices Expo, Open Source Cloud, Release Management , Cloud Security

@CloudExpo: Article

The Hidden Business CoST: Consumerization of Sharing Tools

What file and content management tools is your business using to ensure that workers have what they need?

Sharing files with friends has never been easier. Whether it is via old-school hard copy methods like CDs, DVDs and USB drives, nefarious peer-to-peer torrents like BitTorrent or new shared, private cloud storage services like Dropbox, getting a photo or music file from one person to another takes mere seconds.

The problem is that people inside businesses aren't using these services just to share personal files. They are circumventing secured content management systems like SharePoint in favor of consumer-friendly services in order to share files with third parties.

For businesses, Consumerization of Sharing Tools (CoST) can encourage insecure file sharing and the impact can be startling. WikiLeaks was the result of a failed SharePoint deployment. The user simply circumvented the SharePoint system, downloaded extremely sensitive data and made it available to the world. Of course, not all file share abuse is intended to be destructive and the majority of businesses aren't dealing with classified government cables or sensitive personal information. Most businesses, however, do want full visibility of some files, particularly who is accessing them and what they are doing with them.

According to recent research by Cryptzone, 45 percent of SharePoint users have improperly transmitted confidential business information, with 18 percent admitting to regularly doing this. With businesses generating more data than ever before - and some of that data is likely to be confidential - the likelihood of improper file sharing should be a wake-up call for IT. Before we go and blame workers for intentionally working against IT, let's take a step back and look at the IT infrastructure from their perspective.

It's a very common scenario: worker #1 discovers he doesn't have access to a particular file (in SharePoint it's still possible for files to show up in search results even if you don't have access), while worker #2 does. As a result, worker #1 simply asks worker #2 to copy the file somewhere they can both access it. The main reasons for copying documents from SharePoint are either to work from home (43 percent) or share it with third parties who don't have access (over 55 percent).

Not every worker needs (or should have) access to all company data and not all data is equal or appropriate for everyone. Defining access by title and role such that access is granted to appropriate people (i.e., worker #2 but not worker #1) is a double-edged sword: it is the most secure, auditable way to store and manage company information, but if it's not done in a way that workers understand, it encourages abuse.

To workers #1 and #2, the fact that they can see a file but not get universal access might seem like a mistake. From their perspective, they're helping the company because they're enabling more work to get done by overcoming an obstacle to productivity. To do this, workers are taking file sharing into their own hands with services they are already comfortable with outside of the office, like Dropbox.

This file sharing phenomenon didn't exist even a few years ago and it's difficult to measure the actual cost of CoST - businesses must examine the risk of data loss and security breaches according to the relative value of their data. But it's clear that in increasing numbers, businesses are fighting back.

To avoid improper file sharing and mitigate the risk of CoST, businesses are now adopting new, high-security cloud-based tools that allow IT departments to manage content effectively with the permissions, access and controls necessary for comprehensive audits, which may be required by law. This is particularly true for businesses in highly regulated industries like financial services or health care.

New content management and file sharing tools also embrace mobility and enable workers to effortlessly - and securely - get to the content that they need, no matter where they work. Next-generation content management tools also seek to make search and manual sharing a thing of the past by virtue of intelligent predictive algorithms that deliver appropriate content to workers from across the entire corporate content store. In our example, worker #1 wouldn't have to ask worker #2 for a file because if it was relevant to their work, the tool would have aggregated and curated all the content that they value from the entire data store, across departments, offices and continents, and pushed it to their desktop, laptop and mobile devices for anytime, anywhere access.

To businesses that value the security of data and the proper usage of proprietary information, CoST represents an unnecessary risk that can have serious ramifications. By using next-generation content management tools, the needs of both workers and IT can be met and a more harmonious data infrastructure can be ensured.

What file and content management tools is your business using to ensure that workers have what they need and IT remains in control of data? What strategies have worked well for your business and what hasn't? Have you ever experienced a data loss as the result of CoST?

More Stories By Andy McLoughlin

Andy McLoughlin is Co-Founder, EVP Strategy and GM USA at Huddle. He began tinkering with the web in the mid-nineties before starting his career at Fibernet Group plc as the company’s European webmaster in 2001. In 2003, Andy helped found KnowledgeCenter, a knowledge management consultancy focused on the London insurance market. In this role, Andy provided web content and knowledge management consultancy to a number of prominent global clients including QBE, Benfield, Catlin, Arthur J Gallagher and Montpelier Re.

With more than 10 years of industry experience, Andy is an expert in online collaboration and heavily involved in the London start-up community. As co-founder and EVP Strategy at Huddle, Andy builds global partner relationships and was directly responsible for Huddle’s partnerships with LinkedIn, HP, Ning and Xing. In May 2010, Andy relocated to San Francisco to lead Huddle’s US team.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Containers are not new, but renewed commitments to performance, flexibility, and agility have propelled them to the top of the agenda today. By working without the need for virtualization and its overhead, containers are seen as the perfect way to deploy apps and services across multiple clouds. Containers can handle anything from file types to operating systems and services, including microservices. What are microservices? Unlike what the name implies, microservices are not necessarily small, but are focused on specific tasks. The ability for developers to deploy multiple containers – thous...
Contrary to mainstream media attention, the multiple possibilities of how consumer IoT will transform our everyday lives aren’t the only angle of this headline-gaining trend. There’s a huge opportunity for “industrial IoT” and “Smart Cities” to impact the world in the same capacity – especially during critical situations. For example, a community water dam that needs to release water can leverage embedded critical communications logic to alert the appropriate individuals, on the right device, as soon as they are needed to take action.
The Internet of Things is in the early stages of mainstream deployment but it promises to unlock value and rapidly transform how organizations manage, operationalize, and monetize their assets. IoT is a complex structure of hardware, sensors, applications, analytics and devices that need to be able to communicate geographically and across all functions. Once the data is collected from numerous endpoints, the challenge then becomes converting it into actionable insight.
Manufacturing connected IoT versions of traditional products requires more than multiple deep technology skills. It also requires a shift in mindset, to realize that connected, sensor-enabled “things” act more like services than what we usually think of as products. In his session at @ThingsExpo, David Friedman, CEO and co-founder of Ayla Networks, will discuss how when sensors start generating detailed real-world data about products and how they’re being used, smart manufacturers can use the data to create additional revenue streams, such as improved warranties or premium features. Or slash...
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.
As more intelligent IoT applications shift into gear, they’re merging into the ever-increasing traffic flow of the Internet. It won’t be long before we experience bottlenecks, as IoT traffic peaks during rush hours. Organizations that are unprepared will find themselves by the side of the road unable to cross back into the fast lane. As billions of new devices begin to communicate and exchange data – will your infrastructure be scalable enough to handle this new interconnected world?
Through WebRTC, audio and video communications are being embedded more easily than ever into applications, helping carriers, enterprises and independent software vendors deliver greater functionality to their end users. With today’s business world increasingly focused on outcomes, users’ growing calls for ease of use, and businesses craving smarter, tighter integration, what’s the next step in delivering a richer, more immersive experience? That richer, more fully integrated experience comes about through a Communications Platform as a Service which allows for messaging, screen sharing, video...
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Treloar, President and COO of Bebaio, will explore examples of brands transforming their businesses by t...
The 3rd International WebRTC Summit, to be held Nov. 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 15th International Cloud Expo, 6th International Big Data Expo, 3rd International DevOps Summit and 2nd Internet of @ThingsExpo. WebRTC (Web-based Real-Time Communication) is an open source project supported by Google, Mozilla and Opera that aims to enable bro...
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
SYS-CON Events announced today the Containers & Microservices Bootcamp, being held November 3-4, 2015, in conjunction with 17th Cloud Expo, @ThingsExpo, and @DevOpsSummit at the Santa Clara Convention Center in Santa Clara, CA. This is your chance to get started with the latest technology in the industry. Combined with real-world scenarios and use cases, the Containers and Microservices Bootcamp, led by Janakiram MSV, a Microsoft Regional Director, will include presentations as well as hands-on demos and comprehensive walkthroughs.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts, GM of Platform at FinancialForce.com, will discuss the value of business applications on wearable ...
In his session at @ThingsExpo, Lee Williams, a producer of the first smartphones and tablets, will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater. He will explain how M2M controllers work through wirelessly connected remote controls; and specifically delve into a retrofit option that reverse-engineers control codes of existing conventional controller systems so they don't have to be replaced and are instantly converted to become smart, connected devices.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be.
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevOps to advance innovation and increase agility. Specializing in designing, imple...
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
With the proliferation of connected devices underpinning new Internet of Things systems, Brandon Schulz, Director of Luxoft IoT – Retail, will be looking at the transformation of the retail customer experience in brick and mortar stores in his session at @ThingsExpo. Questions he will address include: Will beacons drop to the wayside like QR codes, or be a proximity-based profit driver? How will the customer experience change in stores of all types when everything can be instrumented and analyzed? As an area of investment, how might a retail company move towards an innovation methodolo...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing these ideas and some early experiments performed in the Kurento open source software community in areas ...