SALT LAKE CITY, Dec. 19, 2012 /PRNewswire/ -- GroupLink provides powerful, customizable incident management software for battling IT Klingons and id10t errors. GroupLink has also extended the hosted help desk trial to 60 days when requested by December 31, 2012.

Information about this free extended trial of college and K12 incident management software in the cloud can be found at http://www.grouplink.com/landing/helpdesk.html

GroupLink's college and K12 help desk software battles IT Klingons and helps avoid id10t errors, benefiting technicians, managers, and end users. Technicians and managers can analyze trouble tickets through powerful, customizable, detailed reports, and quickly identify specific technical issues, such as id10t errors. Managers can also view reports for their technicians, showing workloads and key performance indicators (KPIs).

GroupLink's incident management software provides powerful templates that simplify processes. The templates can be automated and run on a schedule for routine tasks and processes. Tickets and corresponding tasks can also be auto-routed via workflow to the correct technician in sequential order.

With GroupLink's ticketing system, end users, including teachers, professors, and other school staff, can quickly find and address solutions to common issues in the self-help knowledgebase, reducing common id10t errors submitted to technicians. When trouble tickets are submitted, technicians and users are automatically updated via email when issues or requests are updated or solved, keeping the users informed and more involved in the process.

GroupLink customer Angie von Gersdorff, System Support Specialist at Washington County Public Schools, stated, "By providing [the end user] with the means to see the status of their request, they are more involved and feel like they are part of the solution. By keeping our schools more informed, we have eliminated guesswork and increased the ability to become an active part of the solution."

GroupLink's everything HelpDesk is a 100% web based, mobile help desk solution that is designed to streamline, organize, track, and report on trouble tickets. This incident management tool gives schools, colleges, and universities the ability to customize the way they track incident requests and resolutions through the simple web interface, while lowering total overall costs and increasing satisfaction of teachers, professors, and school staff.

About GroupLink

GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Help Desk, CRM, Sales Force Automation and MDM software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments, as well as major mobile devices such as Android, iPhone and iPad, and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.

Media Contact:

Aimee Kocinski
GroupLink Corporation
(801) 335-0713
GroupLink and everything HelpDesk are registered trademarks belonging exclusively to GroupLink Corporation.

SOURCE GroupLink