|By Business Wire||
|February 20, 2013 09:12 AM EST||
SugarCRM, the market-leading customer relationship management (CRM) company that enables effective customer engagement enterprise-wide, today announced that it completed another year of strong growth in 2012 with 40 percent increased annual recurring revenue year-over-year in the fourth quarter and total revenue growth of 60 percent over 2011.
“Subscribers seats doubled in 2012 as SugarCRM continues to enable everyone in a company to better engage the customer,”said Larry Augustin, SugarCRM’s chief executive officer. “We’re making deeper penetration into the enterprise market space, our mid-market business is growing worldwide and our channel network is driving growth into new markets. In 2013, we’re focused on scaling our platform to provide the industry’s most flexible, integrated CRM solution that enables all customer-facing professionals across the enterprise to deliver a better customer experience.”
2012 business highlights include:
Customer Count Climbs. SugarCRM’s Q4 additions to its roster of
global customers include Fahrzeug-Werke Lueg AG , Yellow Pages Group
(New Zealand), Bishop-Wisecarver Corporation, Despegar.com, Informa
Research Services, Inc., and Asana Wellness. In 2012, SugarCRM also
announced several wins, including Bray International, Natural Balance
Pet Foods, Farber Financial Group, CFAO Technologies, Institute of
Technical Education, Paragon Commercial Bank, Pittsburgh
Post-Gazette, Avidia Bank, Renault Sport, Marathon Sports, BRI
Power Solutions, Samsung
and many more.
“Our initial use of Sugar brought many benefits to our customer service operation,” notes Juan De Carolis, customer service regional manager for Despegar.com. “We now have greater insight into customer interactions and service issues, which gives us a better understanding of our clients’ needs. And, Sugar allows us to review our business processes so we can provide a higher level of customer service.”
- Enterprise Growth. On the heels of its Q2 announcement of a $33 million funding round to facilitate the company’s expansion into the enterprise business segment, SugarCRM’s enterprise business annual recurring revenue grew by more than 250% year-over-year. In Q3, a major multinational technology and consulting corporation went live with its first 7,000 seats in a 69,000-seat implementation. The company also closed a multi-million-dollar deal with a healthcare technology customer in the UK.
- Global Partner Momentum. SugarCRM continued to onboard key channel partners to its thriving global partner program, including 21 partners in Q4. In 2012, the company signed 130 partners across six continents supporting customers of all sizes.
- Strengthening the IBM Relationship: As a member of the IBM Global Alliance Portfolio, SugarCRM continues to build upon integrations between Sugar and IBM products. During Q4, SugarCRM introduced an integration with IBM Unica for cross-channel marketing optimization and extended the integration with IBM Connections for social selling. These new integrations complement the other integrations introduced in 2012 including Sugar support for IBM PureApplication and continued support for IBM WebSphere Cast Iron, IBM Lotus Notes, IBM SmartCloud Enterprise, and IBM SmartCloud for Social Business. As a result of these integration efforts, SugarCRM has both achieved the IBM Smarter Commerce certification in 2012.
New Technology Integrations. In Q4, SugarCRM expanded its
relationship with Box, and added new ecosystem partners like DocuSign
to help users close deals more quickly with the fastest, easiest, most
secure way to get signatures on sales contracts. Other key technology
alliance partners in the quarter included VMware to integrate VMware
vFabric™ Application Director™ 5.0 onto the Sugar platform, allowing
customers to run their CRM system in a variety of cloud environments.
In the year, SugarCRM continued to expand its cloud ecosystem to
enable users to seamlessly and instantly access solutions from within
the SugarCRM platform. Integrations on SugarExchange, the SugarCRM
marketplace, now include Act-On Software, Alteva, Next Principles,
Lucid Imagination, Entrinsik, and many more. With close to 200
commercial integrations, and growing constantly, SugarCRM provides one
of the most powerful and comprehensive CRM platforms in the industry.
“DocuSign’s expanded SugarCRM integration delivers immediate ROI to sales organizations by dramatically accelerating the sales cycle to close deals faster,” said Grant Peterson, chief technology officer, DocuSign. “DocuSign makes it easy to streamline any sales process requiring a signature – either out of the box or with our full set of APIs – so sales teams can delight customers while increasing productivity and revenue.”
- Industry Recognition. During the fourth quarter of 2012, SugarCRM won the InfoWorld Bossie Award for the fifth consecutive year in the category of best open source CRM software. Chief Product Officer Lila Tretikov received the bronze Stevie® Award in the Female Executive of the Year – Business Services category. During the year, SugarCRM was positioned as a leader in The Forrester Wave™: CRM Suites for Midsize Organizations, Q3 2012. SugarCRM’s list of industry awards in 2012 also includes four CRM Market Leader awards from CRM Magazine: Winner - Open Source CRM, Leader – Sales Force Automation, Midmarket Suite CRM, and Small Business Suite CRM. The company was also recognized as a 2012 AlwaysOn Global Top 250 Company and a 2012 CRM Excellence Award by Customer Interaction Solutions magazine.
- Key Events. SugarCRM hosted several events in 2012 including SugarCon 2012, the worlds largest open CRM conference, regional partner summits, and the company’s CRM Acceleration events that drew hundreds of businesses seeking the next-generation CRM. These popular events were held around the globe in Frankfurt, London, Paris, Beijing, and Shanghai.
SugarCRM delivers an integrated solution that empowers every professional in a business who interacts with the customer to excel at his or her job. SugarCRM’s market-leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to effectively engage with their customer. SugarCRM applications have been downloaded more than 11 million times and currently help over 1.2M end users across disciplines effectively engage their customers. Over 6,500 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.
For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email [email protected], or visit www.sugarcrm.com. You can also connect with SugarCRM on Facebook, Twitter and YouTube.
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
May. 28, 2016 07:00 PM EDT Reads: 1,954
SYS-CON Events announced today BZ Media LLC has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and Commercial Drone markets.
May. 28, 2016 07:00 PM EDT Reads: 3,599
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
May. 28, 2016 07:00 PM EDT Reads: 1,252
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
May. 28, 2016 06:45 PM EDT Reads: 2,863
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
May. 28, 2016 04:30 PM EDT Reads: 910
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to fo...
May. 28, 2016 03:45 PM EDT Reads: 2,541
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
May. 28, 2016 02:00 PM EDT Reads: 2,927
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
May. 28, 2016 02:00 PM EDT Reads: 1,371
IoT generates lots of temporal data. But how do you unlock its value? How do you coordinate the diverse moving parts that must come together when developing your IoT product? What are the key challenges addressed by Data as a Service? How does cloud computing underlie and connect the notions of Digital and DevOps What is the impact of the API economy? What is the business imperative for Cognitive Computing? Get all these questions and hundreds more like them answered at the 18th Cloud Expo...
May. 28, 2016 01:00 PM EDT Reads: 2,345
SYS-CON Events announced today the How to Create Angular 2 Clients for the Cloud Workshop, being held June 7, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified. Now it’s a component-based well-performing framework. The immersive one-day workshop led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and...
May. 28, 2016 11:00 AM EDT Reads: 4,057
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...
May. 28, 2016 10:45 AM EDT Reads: 1,627
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
May. 28, 2016 09:45 AM EDT Reads: 2,271
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
May. 28, 2016 09:15 AM EDT Reads: 1,200
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
May. 28, 2016 09:00 AM EDT Reads: 2,437
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
May. 28, 2016 08:45 AM EDT Reads: 1,988
SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 develope...
May. 28, 2016 07:15 AM EDT Reads: 2,697
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...
May. 28, 2016 06:00 AM EDT Reads: 2,265
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
May. 28, 2016 05:00 AM EDT Reads: 2,128
SYS-CON Events announced today TechTarget has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. TechTarget is the Web’s leading destination for serious technology buyers researching and making enterprise technology decisions. Its extensive global networ...
May. 28, 2016 05:00 AM EDT Reads: 3,251
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
May. 28, 2016 04:15 AM EDT Reads: 3,216