Click here to close now.




















Welcome!

Open Source Cloud Authors: Elizabeth White, Bob Gourley, Pat Romanski, Tim Hinds, Mike Kavis

News Feed Item

SugarCRM Blazes into 2013 after Another Record-Breaking Year

SugarCRM, the market-leading customer relationship management (CRM) company that enables effective customer engagement enterprise-wide, today announced that it completed another year of strong growth in 2012 with 40 percent increased annual recurring revenue year-over-year in the fourth quarter and total revenue growth of 60 percent over 2011.

“Subscribers seats doubled in 2012 as SugarCRM continues to enable everyone in a company to better engage the customer,”said Larry Augustin, SugarCRM’s chief executive officer. “We’re making deeper penetration into the enterprise market space, our mid-market business is growing worldwide and our channel network is driving growth into new markets. In 2013, we’re focused on scaling our platform to provide the industry’s most flexible, integrated CRM solution that enables all customer-facing professionals across the enterprise to deliver a better customer experience.”

2012 business highlights include:

  • Customer Count Climbs. SugarCRM’s Q4 additions to its roster of global customers include Fahrzeug-Werke Lueg AG , Yellow Pages Group (New Zealand), Bishop-Wisecarver Corporation, Despegar.com, Informa Research Services, Inc., and Asana Wellness. In 2012, SugarCRM also announced several wins, including Bray International, Natural Balance Pet Foods, Farber Financial Group, CFAO Technologies, Institute of Technical Education, Paragon Commercial Bank, Pittsburgh Post-Gazette, Avidia Bank, Renault Sport, Marathon Sports, BRI Ferrier, CE Power Solutions, Samsung Techwin, Televisa and many more.

    “Our initial use of Sugar brought many benefits to our customer service operation,” notes Juan De Carolis, customer service regional manager for Despegar.com. “We now have greater insight into customer interactions and service issues, which gives us a better understanding of our clients’ needs. And, Sugar allows us to review our business processes so we can provide a higher level of customer service.”
  • Enterprise Growth. On the heels of its Q2 announcement of a $33 million funding round to facilitate the company’s expansion into the enterprise business segment, SugarCRM’s enterprise business annual recurring revenue grew by more than 250% year-over-year. In Q3, a major multinational technology and consulting corporation went live with its first 7,000 seats in a 69,000-seat implementation. The company also closed a multi-million-dollar deal with a healthcare technology customer in the UK.
  • Global Partner Momentum. SugarCRM continued to onboard key channel partners to its thriving global partner program, including 21 partners in Q4. In 2012, the company signed 130 partners across six continents supporting customers of all sizes.
  • Strengthening the IBM Relationship: As a member of the IBM Global Alliance Portfolio, SugarCRM continues to build upon integrations between Sugar and IBM products. During Q4, SugarCRM introduced an integration with IBM Unica for cross-channel marketing optimization and extended the integration with IBM Connections for social selling. These new integrations complement the other integrations introduced in 2012 including Sugar support for IBM PureApplication and continued support for IBM WebSphere Cast Iron, IBM Lotus Notes, IBM SmartCloud Enterprise, and IBM SmartCloud for Social Business. As a result of these integration efforts, SugarCRM has both achieved the IBM Smarter Commerce certification in 2012.
  • New Technology Integrations. In Q4, SugarCRM expanded its relationship with Box, and added new ecosystem partners like DocuSign to help users close deals more quickly with the fastest, easiest, most secure way to get signatures on sales contracts. Other key technology alliance partners in the quarter included VMware to integrate VMware vFabric™ Application Director™ 5.0 onto the Sugar platform, allowing customers to run their CRM system in a variety of cloud environments. In the year, SugarCRM continued to expand its cloud ecosystem to enable users to seamlessly and instantly access solutions from within the SugarCRM platform. Integrations on SugarExchange, the SugarCRM marketplace, now include Act-On Software, Alteva, Next Principles, Lucid Imagination, Entrinsik, and many more. With close to 200 commercial integrations, and growing constantly, SugarCRM provides one of the most powerful and comprehensive CRM platforms in the industry.

    “DocuSign’s expanded SugarCRM integration delivers immediate ROI to sales organizations by dramatically accelerating the sales cycle to close deals faster,” said Grant Peterson, chief technology officer, DocuSign. “DocuSign makes it easy to streamline any sales process requiring a signature – either out of the box or with our full set of APIs – so sales teams can delight customers while increasing productivity and revenue.”
  • Industry Recognition. During the fourth quarter of 2012, SugarCRM won the InfoWorld Bossie Award for the fifth consecutive year in the category of best open source CRM software. Chief Product Officer Lila Tretikov received the bronze Stevie® Award in the Female Executive of the Year – Business Services category. During the year, SugarCRM was positioned as a leader in The Forrester Wave™: CRM Suites for Midsize Organizations, Q3 2012. SugarCRM’s list of industry awards in 2012 also includes four CRM Market Leader awards from CRM Magazine: Winner - Open Source CRM, Leader – Sales Force Automation, Midmarket Suite CRM, and Small Business Suite CRM. The company was also recognized as a 2012 AlwaysOn Global Top 250 Company and a 2012 CRM Excellence Award by Customer Interaction Solutions magazine.
  • Key Events. SugarCRM hosted several events in 2012 including SugarCon 2012, the worlds largest open CRM conference, regional partner summits, and the company’s CRM Acceleration events that drew hundreds of businesses seeking the next-generation CRM. These popular events were held around the globe in Frankfurt, London, Paris, Beijing, and Shanghai.

About SugarCRM

SugarCRM delivers an integrated solution that empowers every professional in a business who interacts with the customer to excel at his or her job. SugarCRM’s market-leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to effectively engage with their customer. SugarCRM applications have been downloaded more than 11 million times and currently help over 1.2M end users across disciplines effectively engage their customers. Over 6,500 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email [email protected], or visit www.sugarcrm.com. You can also connect with SugarCRM on Facebook, Twitter and YouTube.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Containers are not new, but renewed commitments to performance, flexibility, and agility have propelled them to the top of the agenda today. By working without the need for virtualization and its overhead, containers are seen as the perfect way to deploy apps and services across multiple clouds. Containers can handle anything from file types to operating systems and services, including microservices. What are microservices? Unlike what the name implies, microservices are not necessarily small, but are focused on specific tasks. The ability for developers to deploy multiple containers – thous...
SYS-CON Events announced today that IceWarp will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IceWarp, the leader of cloud and on-premise messaging, delivers secured email, chat, documents, conferencing and collaboration to today's mobile workforce, all in one unified interface
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be.
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
The 3rd International WebRTC Summit, to be held Nov. 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 15th International Cloud Expo, 6th International Big Data Expo, 3rd International DevOps Summit and 2nd Internet of @ThingsExpo. WebRTC (Web-based Real-Time Communication) is an open source project supported by Google, Mozilla and Opera that aims to enable bro...
As more and more data is generated from a variety of connected devices, the need to get insights from this data and predict future behavior and trends is increasingly essential for businesses. Real-time stream processing is needed in a variety of different industries such as Manufacturing, Oil and Gas, Automobile, Finance, Online Retail, Smart Grids, and Healthcare. Azure Stream Analytics is a fully managed distributed stream computation service that provides low latency, scalable processing of streaming data in the cloud with an enterprise grade SLA. It features built-in integration with Azur...
With the proliferation of connected devices underpinning new Internet of Things systems, Brandon Schulz, Director of Luxoft IoT – Retail, will be looking at the transformation of the retail customer experience in brick and mortar stores in his session at @ThingsExpo. Questions he will address include: Will beacons drop to the wayside like QR codes, or be a proximity-based profit driver? How will the customer experience change in stores of all types when everything can be instrumented and analyzed? As an area of investment, how might a retail company move towards an innovation methodolo...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
SYS-CON Events announced today the Containers & Microservices Bootcamp, being held November 3-4, 2015, in conjunction with 17th Cloud Expo, @ThingsExpo, and @DevOpsSummit at the Santa Clara Convention Center in Santa Clara, CA. This is your chance to get started with the latest technology in the industry. Combined with real-world scenarios and use cases, the Containers and Microservices Bootcamp, led by Janakiram MSV, a Microsoft Regional Director, will include presentations as well as hands-on demos and comprehensive walkthroughs.
Contrary to mainstream media attention, the multiple possibilities of how consumer IoT will transform our everyday lives aren’t the only angle of this headline-gaining trend. There’s a huge opportunity for “industrial IoT” and “Smart Cities” to impact the world in the same capacity – especially during critical situations. For example, a community water dam that needs to release water can leverage embedded critical communications logic to alert the appropriate individuals, on the right device, as soon as they are needed to take action.
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing these ideas and some early experiments performed in the Kurento open source software community in areas ...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevOps to advance innovation and increase agility. Specializing in designing, imple...
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Treloar, President and COO of Bebaio, will explore examples of brands transforming their businesses by t...
In his session at @ThingsExpo, Lee Williams, a producer of the first smartphones and tablets, will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater. He will explain how M2M controllers work through wirelessly connected remote controls; and specifically delve into a retrofit option that reverse-engineers control codes of existing conventional controller systems so they don't have to be replaced and are instantly converted to become smart, connected devices.
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts, GM of Platform at FinancialForce.com, will discuss the value of business applications on wearable ...
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
SYS-CON Events announced today that Micron Technology, Inc., a global leader in advanced semiconductor systems, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Micron’s broad portfolio of high-performance memory technologies – including DRAM, NAND and NOR Flash – is the basis for solid state drives, modules, multichip packages and other system solutions. Backed by more than 35 years of technology leadership, Micron's memory solutions enable the world's most innovative computing, consumer,...
As more intelligent IoT applications shift into gear, they’re merging into the ever-increasing traffic flow of the Internet. It won’t be long before we experience bottlenecks, as IoT traffic peaks during rush hours. Organizations that are unprepared will find themselves by the side of the road unable to cross back into the fast lane. As billions of new devices begin to communicate and exchange data – will your infrastructure be scalable enough to handle this new interconnected world?
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.
SYS-CON Events announced today that the "Second Containers & Microservices Expo" will take place November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.