SpikeSource announced the addition of a Java-based customer relationship management (CRM) solution provided by Centric CRM. Centric CRM Spike Certified augments the company's growing line of open source application solutions available to all companies through authorized solution providers, including small and
medium size enterprises (SME).

The partnership results in a tightly integrated CRM software application that is configured, integrated, tested and maintained by SpikeSource for simplified deployment to the SME. SpikeSource is rapidly expanding the breadth and depth of its business application offerings to include CRM, messaging and collaboration, and content management.

Centric CRM Spike Certified is a robust, enterprise-class open source CRM solution that helps companies acquire, retain, service and sell to customers. Centric CRM Spike Certified includes all common CRM modules and adds significant capabilities such as Web site authoring, enterprise content management, project and document management, customer surveys, and advanced help desk functions.

"Centric CRM is committed to running well on any computing environment, large or small," said Michael Harvey, CMO, Centric CRM. "The SpikeSource approach to the SME market fits well with our strategy, and we're excited to work with them to deliver our world-class CRM solution to SMEs via Spike's solution providers. The flexibility and low cost of open source gives the channel attractive alternatives for their portfolio. VARs and systems integrators can provide the implementation, customization and ongoing support services the end customer requires."

SpikeSource offers Spike Certified application solutions for content management, messaging and collaboration, and CRM, which are fully integrated, tested and configured with open source infrastructure, making them ready for customization and deployment. All SpikeSource solutions are sold with Spike Net, a software update, maintenance and support service that allows resellers to earn ongoing subscription revenue, and delivers proactive solution-specific support.

"Spike delivers enterprise-class open source applications to companies that previously found that class of functionality out of their price range," said Joaquin Ruiz, vice president of marketing for SpikeSource. "Centric CRM Spike Certified gives our trusted channel providers the ability to offer customers a choice when shopping for the best solution to meet their needs."