Click here to close now.

Welcome!

Open Source Authors: Jayaram Krishnaswamy, Plutora Blog, Jason Bloomberg, Carmen Gonzalez, Liz McMillan

Related Topics: Virtualization, Java, Microservices Journal, Open Source, Web 2.0, Cloud Expo

Virtualization: Article

“Give It to Me Now”: The Age of Instant Technology Gratification

How IT departments can address rising expectations for IT delivery in the age of instant technology gratification

IT departments within companies are seeing the growth of a more complex IT environment fueled by growing user demands for more flexible and productive solutions. The growing desire of users to have instant access to their IT services from any device at any given time - combined with IT trends such as the consumerization of IT, cloud-based technologies and hybrid end-user computing - are challenging the way nearly every enterprise IT department operates. The rising demand for flexibility is forcing them to grapple with the increasingly blurred lines between personal and professional device usage and making it difficult to reconcile the security and compliance implications of granting users constant access to IT services.

While IT departments struggle to fix and manage complicated IT infrastructures, the mobility and variation of today's workers and their devices has led to the slow and steady disintermediation of the IT department. Historically, IT departments have dictated the corporate policies that manage access to company data and applications. This worked well enough when employees did their work in their offices during set business hours. Now, a more competitive economic landscape and new technologies are changing the way people work.

Workers today want access to enterprise IT services 24/7 from any location, and a traditional PC-based setup simply cannot support this. Adding to this challenge, new technologies do not merely replace older ones. They add layers of complexity when they are folded into the mix along with legacy applications and existing systems. Companies introduce new technologies with the hope that they will provide the ease-of-use and flexibility that end users demand. But, problems arise when each new product requires its own set of management tools. This adds massive technical complexity to an already clunky IT environment. Managing these environments has become not just convoluted, but costly as well.

What's on the IT Department's Wish List?
It's clear that the traditional way of managing and dictating IT policies is out-of-date and out-of-touch with the daily realities of modern IT departments. What are the top issues IT managers are grappling with to maintain control over their IT architecture and deliver the types of services expected by today's workers?

Providing secure access. The challenges that affect IT departments trying to maintain security and control over corporate data and apps are rooted in the extreme complexity of their multi-layered IT environments. With the hodgepodge of applications and devices connecting to a company's network today, IT departments have had to implement security measures for a myriad of different software and platform requirements. Across several industries, such as government, finance and healthcare, more stringent regulations are being drafted and enforced that are requiring companies to maintain better data privacy and security. IT departments are not only mandated by their companies to protect intellectual property, but outside regulatory pressures are also demanding that they do the same in order to remain compliant.

Increasing automation. Workers have often complained about how slow the IT department can be when responding to troubleshooting requests, while the IT department complains of having to fix the same task over and over again on a regular basis. Employees who have grown used to the fast and easy service delivery of their consumer technologies will sometimes grow impatient waiting for a response from their help desk and attempt to "fix" the problem themselves by downloading software without the IT department's approval or using a third-party application to complete their work. Having the ability to automate standard IT tasks in the infrastructure can help reduce the amount of time and resources a company's IT department spends on help desk calls, while minimizing the security risks inherent with the usage of rogue IT applications.

Designing a flexible and personalized virtual workspace. How does a company keep control of their data and manage their critical applications while still allowing for users to work remotely, on the road, evenings and weekends, independently of their traditionally locked-down computing devices? Over the span of one day, a user's job role, location, and time zone can vary greatly, along with the kind of device they may be using. The desired features, capabilities, and access requirements that doctors or financial professionals, for example, can have will fluctuate drastically depending on the physical setting and the hour of the day they are attempting to access information. IT departments need to find a solution that not only provides the end user with the appropriate information they need within a user-friendly interface, but one that also seamlessly integrates with a company's existing hybrid IT infrastructure.

The Path to Workspace Virtualization
The rising need for IT operational excellence, improved user experience, better security and increased compliance has created a perfect storm for the IT department. End users are demanding a workplace experience that is similar to that of their consumer lifestyle - one of instant gratification. The "I want it, and I want it now," mentality has left IT management searching for answers for the inevitable need for self-servicing.

Achieving an easy-to-manage, low-cost, automated and secure virtualized IT environment can be achieved with workspace virtualization. The benefits provided by workspace virtualization can meet the demands of both end users and IT managers, while also providing a foundation for the inevitable need for more self-service within an enterprise IT environment. With workspace virtualization, IT departments and end users are given a lightweight, independent technology that provides context awareness and automation capabilities to its IT applications, while seamlessly integrating with an existing hybrid application delivery infrastructure. A context-aware virtualized workspace allows IT managers to attach rules governing computer access based on a user's circumstances, without regard to device type, location or time of day. In short, workspace virtualization enables enterprises to operate more efficiently while simultaneously lowering the costs of daily operations. It frees up an IT department's staff from constant support requests and it satisfies the "do-it-yourself" urge in every modern consumer.

What's more, workspace virtualization enables IT to centrally deliver, manage, and secure the key elements of a user's computing experience, independent of workstyles and devices. This also appeases some of the headaches faced by enterprises struggling with liability and compliance issues. With a carefully deployed workspace virtualization solution, gone are the days of IT nightmares, and here to stay is a vastly more productive IT experience where the enterprise, the consumer and the IT department are in perfect harmony.


Context Awareness: A Virtual Workspace that Adapts with Users
Within the IT environment, context awareness refers to the idea that an end user's virtual workspace can both sense and react based on their environment. With context-aware technology, IT managers can provide end users with workspace personalization while maintaining security and regulatory compliance oversight, without hands-on intervention. Context-aware technology can automatically prevent unauthorized actions such as executing certain applications and using removable disks. These restrictions can be added or removed based on a user's context as it changes, 24/7. IT can also automate all day-to-day tasks and combine them into run-books, saving time on about 80% of manual tasks. And, ultimately, IT can introduce self-servicing, where users can request and be automatically approved for services directly - based on a user's circumstances. Workspaces that are context-aware can provide end users with a fully dynamic desktop environment, while allowing IT managers to retain full control and management of an organization's IT structure.

More Stories By Jeff Fisher

As Vice President of Strategy at RES Software, Jeff Fisher is responsible for developing key business relationships and revenue opportunities to fuel continued, global growth for RES Software. He plays a critical role in developing the company’s long term global growth strategy as well as solidifying its presence in key regions, such as the United States. Mr. Fisher brings to RES Software more than 15 years of experience in strategic planning and market development, technical selling and alliance formation in the infrastructure software market.

Prior to RES Software, Mr. Fisher was Vice President of Strategy at Desktone, where he architected and executed a multi-year market development strategy, establishing the company as a globally recognized leader in desktop virtualization. Prior to that, he held the positions of Senior Business Development Manager at Microsoft and Director of Business Development at Softricity, where he established and managed an alliance with Microsoft that ultimately led to acquisition. Additionally, Mr. Fisher worked for Citrix Systems and NETLAN.

Mr. Fisher earned his BA from Cornell University and MBA from Columbia Business School.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Chuck Piluso will present a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Speaker Bio: Prior to Data Storage Corporation (DSC), Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Telecommunications Corporation, a facilities-based international carrier licensed by t...
SYS-CON Events announced today that Creative Business Solutions will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Creative Business Solutions is the top stocking authorized HP Renew Distributor in the U.S. Based out of Long Island, NY, Creative Business Solutions offers a one-stop shop for a diverse range of products including Proliant, Blade and Industry Standard Servers, Networking, Server Options and Care Packs. As a trusted supplier, CBS guarantees quality controlled stock levels thanks to an Auto...
SOA Software has changed its name to Akana. With roots in Web Services and SOA Governance, Akana has established itself as a leader in API Management and is expanding into cloud integration as an alternative to the traditional heavyweight enterprise service bus (ESB). The company recently announced that it achieved more than 90% year-over-year growth. As Akana, the company now addresses the evolution and diversification of SOA, unifying security, management, and DevOps across SOA, APIs, microservices, and more.
The list of ‘new paradigm’ technologies that now surrounds us appears to be at an all time high. From cloud computing and Big Data analytics to Bring Your Own Device (BYOD) and the Internet of Things (IoT), today we have to deal with what the industry likes to call ‘paradigm shifts’ at every level of IT. This is disruption; of course, we understand that – change is almost always disruptive.
After making a doctor’s appointment via your mobile device, you receive a calendar invite. The day of your appointment, you get a reminder with the doctor’s location and contact information. As you enter the doctor’s exam room, the medical team is equipped with the latest tablet containing your medical history – he or she makes real time updates to your medical file. At the end of your visit, you receive an electronic prescription to your preferred pharmacy and can schedule your next appointment.
SYS-CON Events announced today that kintone has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. kintone promotes cloud-based workgroup productivity, transparency and profitability with a seamless collaboration space, build your own business application (BYOA) platform, and workflow automation system.
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.
SYS-CON Events announced today that Optimal Design, an Internet of Things solution provider, will exhibit at SYS-CON's Internet of @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Optimal Design is an award winning product development firm offering industrial design and engineering services to the consumer, medical, and defense markets.
There are lots of challenges in IoT around secure, scalable and business friendly infrastructure for enterprises. For large corporations, IoT implementations are one of the top priorities of the decade. All industries are seeing a competitive need to sustain by investing in IoT initiatives. The value addition comes from improved customer service, innovative product and additional revenue streams. The data from these IP-connected devices can be leveraged for a variety of business applications as well as responsive action controls. The various architectural building blocks of an IoT ...
GENBAND introduced its Real Time Communications (RTC) Client for Lync* to seamlessly combine real-time communications with Lync Instant Messaging (IM) and Presence. “We’re shaking up the economics of delivering Unified Communications (UC) and offering a compelling way to integrate previously bespoke communications technologies,” said Carl Baptiste, GENBAND’s Senior Vice President, Enterprise Solutions. “We’re offering enterprises the best of both worlds by combining our own high availability voice, video and collaboration with Lync’s IM and Presence; creating a single, web centric, client. O...
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the M2M space. This really allows some room for influential individuals to create more high value inter...
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
Participants will reach the final if their IoT solution is liked. A community vote will determine the best solutions submitted in each country, after which an expert jury will select the national winners and the best international IoT solution. Each country's best solution can win a national marketing campaign worth up to €30,000 and become a partner in Deutsche Telekom's participating markets. The winning international solution can become partner of Deutsche Telekom Group across all eight countries and reach out to a potential of 10,8 million business customers. Deutsche Telekom Group has a...
Recent technology advances in miniaturization has positioned the wearables as the pinnacle of technology convergence with the human body. We inquire if wearables are mere standard miniaturized devices extended with the connectivity and present our views on considerations like design, applications, performance, efficiency, interoperability, usage scenarios, human device interaction and consequent trade-offs enabling wearables to impart optimal value.
WebRTC Summit has announced today that Peter Dunkley has been named summit chair of WebRTC Summit 2015 New York. The 4th International WebRTC Summit will take place on June 9-11, 2015, at the Javits Center in Manhattan, New York. @ThingsExpo anticipates 90% of WebRTC companies & developers will monetize their products & services through IoT by 2016. Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and simi...
In this session we look at creating interactive communications via the web by adding messaging, file transfer, and group communication (group chat and audio/video conferencing) into the web experience. We will also discuss potential applications of this technology in areas including B2B, B2C, P2P, and gaming. Peter is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and similar protocols and creating advanced routing and serv...
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
SYS-CON Events announced today that SoftLayer, an IBM company, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015 at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place November 3–5, 2015 at the Santa Clara Convention Center in Santa Clara, CA. SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from ...
The WebRTC Summit 2015 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.