Welcome!

Open Source Cloud Authors: Pat Romanski, Elizabeth White, Zakia Bouachraoui, Liz McMillan, Yeshim Deniz

Related Topics: Open Source Cloud, Java IoT, Industrial IoT, Microservices Expo, Machine Learning , Agile Computing

Open Source Cloud: Blog Post

The Evolution of Professional Services and Key Lessons Learned

While there are many more key observations and lessons learned, these are four that stand out

As the leader of Netuitive's dedicated professional services team, I believe I work with some of the best and the brightest in the industry. My team is focused on enabling our IT analytics software to be delivered as a turnkey solution, and we have cut our teeth doing this at the world's largest enterprises. So I thought I would share some of the insight we have gained over the past year.

Following are four key lessons learned about what it takes to successfully deploy IT analytics software for some of the world's largest companies:

  • Demand for analytics as a Managed Service - Line of business owners, the IT "customer" in large organizations, are increasingly driving demand for complex IT analytics software to be implemented and deployed as a managed service within the enterprise at a fixed monthly cost and stringent SLAs ensuring success. Improving ROI and controlling costs are paramount.
  • Don't skimp on education and training -- While the instinct is "do-it-yourself", the IT Operations staffs in most large organizations are too busy in their daily responsibilities to ramp up on new, analytics based monitoring software. Comprehensive training services from the vendor instill best practices and can actually save time and money by reducing the time before solutions become operational.
  • Incorporating custom data should be easy - Holistic views of service health often involve custom data sources and business metrics. As Netuitive does, any analytics tool should take an open approach monitoring and provide customers with a way - through services or do-it-yourself tools - to incorporate these data sources.
  • Every application can use the VIP treatment - At Netuitive, we boil down the value of our analytics and our implementation approach down to an acronym: VIP (Visibility, Isolation, Proactive Management). Yes, I'm sorry it sounds trite. However, it consistently describes what every customer wants for their critical applications. VIP is explored specifically in this white paper on operational adoption. It examines how to overcome the cultural and organizational challenges standing in the way of proactive management.

While there are many more key observations and lessons learned, these are four that stand out. As you evaluate advanced IT analytics technologies to complement large scale APM solutions, keep in mind that Netuitive uniquely allows you to correlate application performance to business results, and that our Professional Services team is among the best in the business at helping large enterprises implement this type of solution the right way to deliver value to your company.

More Stories By Jason Simpson

Jason Simpson is ultimately responsible for the success of the Netuitive professional services team. He is also a product advocate while being the voice of the customer to help drive product adoption and business success for both parties. With over 17 years of enterprise software experience on both the product and delivery side, Jason is distinctively suited to lead Netuitive’s services team. Prior to joining Netuitive, Jason held leadership roles at top SI providers like Accenture and AMS, where he managed multi-million dollar engagements for both the U.S. Postal Service and the Department of Defense. Jason has also held Director-level positions in Product Management at Software AG (formerly webMethods), where he successfully managed multiple product releases with a specialty on commercialization and product adoption. Jason strives to always strike the right balance between product, process, and resources to achieve customer goals and fiscal objectives. Jason Simpson holds a BS in Biology from George Mason University.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
@CloudEXPO and @ExpoDX, two of the most influential technology events in the world, have hosted hundreds of sponsors and exhibitors since our launch 10 years ago. @CloudEXPO and @ExpoDX New York and Silicon Valley provide a full year of face-to-face marketing opportunities for your company. Each sponsorship and exhibit package comes with pre and post-show marketing programs. By sponsoring and exhibiting in New York and Silicon Valley, you reach a full complement of decision makers and buyers in ...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessio...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
Rodrigo Coutinho is part of OutSystems' founders' team and currently the Head of Product Design. He provides a cross-functional role where he supports Product Management in defining the positioning and direction of the Agile Platform, while at the same time promoting model-based development and new techniques to deliver applications in the cloud.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
LogRocket helps product teams develop better experiences for users by recording videos of user sessions with logs and network data. It identifies UX problems and reveals the root cause of every bug. LogRocket presents impactful errors on a website, and how to reproduce it. With LogRocket, users can replay problems.
Rafay enables developers to automate the distribution, operations, cross-region scaling and lifecycle management of containerized microservices across public and private clouds, and service provider networks. Rafay's platform is built around foundational elements that together deliver an optimal abstraction layer across disparate infrastructure, making it easy for developers to scale and operate applications across any number of locations or regions. Consumed as a service, Rafay's platform elimi...