|By PR.com Newswire||
|August 3, 2013 07:13 AM EDT||
Toronto, Canada, August 03, 2013 --(PR.com)-- Callnovo (http://www.callnovo.com), a leading Chinese call center provider, announces today that they now have 3,000 call center agents in China.
After more than eight years of overseas market development and more than 10 years of steady operation in China, Callnovo has now reached a milestone of having 3,000 call center agents in China. During the past 10 years, Callnovo has attracted Chinese domestic clients outsourcing 2,000+ call center agent positions to Callnovo’s center. What really makes Callnovo outstanding is that they have a great number of overseas clients of all sizes from the US, Canada, Europe, and Australia in many different verticals, including Telecom, E-Commerce, IT, Fashion, Real Estate, Education, Retail, and Visa Services. Callnovo is especially proud of being able to offer a high level of call center services to these foreign companies at the very competitive price.
From the basic small project handled by only one agent to the more demanding large project that may require as many as 100+ full-time agents, Callnovo’s overseas project team delivers outstanding service from end to end. Providing up-to-date, convenient, and powerful IT tools at no extra cost to clients, Callnovo’s professionalism has been widely recognized throughout the industry.
More and more Western companies are entering China because its B2B and B2C markets are growing rapidly. Western companies are exploring new ways to improve their operational efficiency (https://www.youtube.com/watch?v=SBwrHzkACa4), and Callnovo’s virtual assistant service is particularly welcome by many that are entering the Chinese market for the first time.
Callnovo’s team is particularly skilled at quickly applying the most advanced call center technologies and expertise to all client projects and meeting and even exceeding their business requirements, including live chat, back office, and both inbound and outbound calling, while keeping costs low. Specifically, Callnovo offers a wide range of fancy add-ons and powerful features to clients, such as open-source CRM, remote screen monitor, IVR, multiple-way calling, conference room, music-on-hold, agent call live monitor or live whisper, Ads-source tracking, queue analysis, cloud-based spreadsheet, and much more. With all these up-to-date technology tools provided at no extra cost, clients really enjoy working with the Callnovo team because of their exceptional results. “Helping clients grow while keeping the cost low is essential for our clients. Outsource your call center to Callnovo China Call Center and be assured that we know how to fully utilize our Call Center manpower and technology to achieve that,” said Denise Chan, Director of Callnovo’s overseas market.
With five call center locations and 3,500+ call center seats in five cities (Guangzhou, Chengdu, Shanghai, Changsha, and Yueyang) across China, Callnovo is determined to offer global clients the best call center resources, including flexible options in human resources and language, a reliable IT facility, amicable management, consistent service quality, advanced technology, and a fair price. Callnovo will invest even more in agent training and call center technology enhancement to maintain its reputation as the best China Call Center team that is dedicated to not only domestic clients but also to clients around the world.
To find out more about Callnovo, please visit the company at http://www.callnovo.com.
Callnovo is a Canadian-managed offshore contact center service provider with 3,000+ call center agents. With core call centers located in Guangdong and Hunan, China, Callnovo offers Chinese Mandarin/Cantonese services and focuses on working for overseas SME and Enterprise clients (clients are mostly from the US, Canada, Europe, and Hong Kong). Callnovo specializes in a wide spectrum of industries, such as Telecom and IT, Insurance, Visa and Immigration, E-Commerce, Energy, Food, Real Estate, Luxury, and Fashion. In addition, Callnovo also offers competitive Multilingual one-stop call center solutions upon request.
Callnovo at a Glance
Languages: Mandarin, Cantonese, English, Filipino, Thai, Vietnamese, Korean, Japanese
Key Benefits: One-Stop Solution, Cost-Effective, Friendly, Cloud-Platform
Hours Of Operation: 24 Hours, 365 Days
Services Provided: Customer Service, Virtual Assistant, Outbound Lead Generation, Outbound Appointment Setting, Inbound and Outbound Sales, Back Office, Tech Support, Social Media Management, Data Entry, Desktop Search
Channels Handled: Phone, IVR, Email, Web, Social Media
Number Of Seats: 3,500+
Contact via Email
Read the full story here: http://www.pr.com/press-release/507863
Press Release Distributed by PR.com
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Feb. 24, 2017 04:00 AM EST Reads: 3,788
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Feb. 24, 2017 03:00 AM EST Reads: 1,815
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Feb. 24, 2017 02:15 AM EST Reads: 13,191
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, Sandy Ca...
Feb. 24, 2017 01:45 AM EST Reads: 9,536
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
Feb. 24, 2017 01:00 AM EST Reads: 1,892
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Feb. 23, 2017 11:30 PM EST Reads: 6,298
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Feb. 23, 2017 11:00 PM EST Reads: 7,017
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
Feb. 23, 2017 10:00 PM EST Reads: 4,606
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
Feb. 23, 2017 09:15 PM EST Reads: 1,526
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Feb. 23, 2017 08:45 PM EST Reads: 1,297
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Feb. 23, 2017 08:30 PM EST Reads: 1,454
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and sh...
Feb. 23, 2017 07:45 PM EST Reads: 3,399
SYS-CON Events announced today that IoT Now has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
Feb. 23, 2017 06:45 PM EST Reads: 1,458
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningf...
Feb. 23, 2017 06:30 PM EST Reads: 6,300
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
Feb. 23, 2017 06:30 PM EST Reads: 1,727
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Feb. 23, 2017 06:00 PM EST Reads: 13,066
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, discussed the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports.
Feb. 23, 2017 06:00 PM EST Reads: 1,515
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Feb. 23, 2017 05:45 PM EST Reads: 1,228
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Feb. 23, 2017 05:30 PM EST Reads: 1,981
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
Feb. 23, 2017 04:45 PM EST Reads: 2,573