Welcome!

Open Source Cloud Authors: Carmen Gonzalez, Jim Hansen, Shelly Palmer, Elizabeth White, Jyoti Bansal

Related Topics: SDN Journal, Microservices Expo, Microsoft Cloud, Agile Computing, @BigDataExpo, @DevOpsSummit

SDN Journal: Blog Feed Post

Creating High-Performance Teams: Get Rid of Judgment

Real teams are formed around a common purpose, not a common manager

The biggest difference between high-performance teams and more average teams is that the high-performance group actually acts like a team.

That statement is so obvious, I am going to let it stand on its own.

If you look at most groups, they tend to act less like teams and more like loose affiliations of individuals that are connected through a common manager. The manager is an orchestrator, maybe even a facilitator at times, but that doesn’t mean the group is really a team. Rather, they are individual contributors that are linked by a common task management protocol.

Too many people make the mistake of thinking that teams are natural byproducts of a reporting structure. We should be clear: a reporting structure is useful for defining lines of communication and determining who is responsible for the administrative tasks of people management (expense reports, PTO requests, reviews, and so on). But a reporting structure has nothing at all to do with forming a team. Think of reporting structure more as a necessary evil because of the HR systems that we use.

Real teams are formed around a common purpose, not a common manager. A group of people all committed to a single end goal is a team. Who they report to is irrelevant; it’s the objective or the mission that defines the team. This is why open source projects can be effective. Even when people report into entirely different corporate entities, they are capable of working together to deliver a common objective. That is teamwork.

But what separates the good teams from the bad teams?

The best teams work in concert to accomplish something. They work in concert. This is different from the way many “teams” operate (quotes used for emphasis). Think about how a typical team works. There is some team lead who works to break the objective down into a set of tasks. These tasks are then farmed out to the team members based on their skill set or interest or seniority or whatever. The hope is that by pushing the individual activities out, people can execute against their parts in parallel, effectively speeding up the project.

The subtle point here is that the first thing the leader does is break the objective down into parts so that the team can go off and act independently. This isn’t teamwork; this is a hub-and-spoke management model. In fact, for many teams, the only time they come together as an actual team is on weekly staff or project calls designed to solicit status from each of the isolated individuals.

How do you know this isn’t teamwork? How many of us has been on one of these status calls, bored to tears because 97% of the discussion is irrelevant to us? We hate listening to people give status because we don’t actually care that much about what they are doing. It doesn’t impact us, so we find the detail irrelevant at best and absolutely maddening at worse. When someone takes time to get into the details of what they are doing, we think they are either grandstanding or rat-holing. If you ever have felt these things, you know you are not part of a team.

Real teams work together. They are engaged not just in their tasks but also more broadly in the initiative as a whole. They talk. They brainstorm. They strategize. They celebrate each other’s success. They share in each other’s setbacks. The real measure of a team is how well they collaborate.

Collaboration hinges on the free exchange of ideas. And there is no greater killer of collaboration than judgment.

Whenever people work in a group setting, they are taking on risk. The challenge of teams is that your performance is public. It is difficult to hide when everything you do is out in the open. When you perform well, it is exhilarating because everyone sees it. But when you fall short, it is terrifying because everyone sees it. And if those failures carry with them too much judgment, the person will naturally pull back until they are an individual working alongside a team.

When you give critical feedback, it is important to be specific and honest. But it is equally important to withhold judgment. You want to comment on the performance without judging the individual. You want to talk about actions, but refrain from commenting on character. When someone falls short – even if it is more frequent than it ought to be – you want to talk about the performance and not the individual. Someone might not be prepared, but that does not necessarily indicate laziness or lack of dedication. An individual might offer up a poorly thought out idea, but that does not mean the person is inferior or incapable. Talk about the idea, not the person. By keeping the discussion about the performance, you can have a very candid conversation without assailing the individual.

This is important because when people feel attacked, they either fight back or fall back. In the case where they fight back, the ensuing discussion is emotional. Neither side will be able to land points. There is nothing productive about this kind of exchange. If the person falls back, you run the risk of them withdrawing over time to the point where they don’t offer up thoughts or effort at allt. If this happens, you revert from team to collection of individuals.

As a leader, people will key off of your response. How do you treat your team’s setbacks? Do you offer up feedback along with a healthy side serving of judgment? Or do you comment on the performance and leave the individual out of it?

The answer might not be as clear as you think. It is difficult to self-diagnose because we frequently carry judgment not in our words but in our tone or facial expressions. If you are thinking it, people will be reading it, regardless of whether the words ever actually come out of your mouth.

There are ways to see how you are doing. If you ask your team about the status of something that is late, do you get a 15-second response or a 2-minute response? If the person you are querying gives you a lengthy description of everything they have done over the past week, she is justifying the lateness. That justification is because she is afraid of being judged. If this is a typical response, you might not be fostering the kind of judgment-free environment that you think. If instead, she gives a short answer about the status (“I haven’t finished yet, but I expect to finish by tomorrow.”), you are creating a safe space to talk freely.

When people can talk openly without fear of being judged, they naturally become more generous in sharing their thoughts. This makes collaboration easier. And ultimately this transforms groups of individuals into teams.

[Today's fun fact: Owls are one of the only birds who can see the color blue. Yeah, I don't know what the other ones are either. Our PR firm only gave me half of the fact apparently.]

The post Creating high-performance teams: Get rid of judgment appeared first on Plexxi.

Read the original blog entry...

More Stories By Michael Bushong

The best marketing efforts leverage deep technology understanding with a highly-approachable means of communicating. Plexxi's Vice President of Marketing Michael Bushong has acquired these skills having spent 12 years at Juniper Networks where he led product management, product strategy and product marketing organizations for Juniper's flagship operating system, Junos. Michael spent the last several years at Juniper leading their SDN efforts across both service provider and enterprise markets. Prior to Juniper, Michael spent time at database supplier Sybase, and ASIC design tool companies Synopsis and Magma Design Automation. Michael's undergraduate work at the University of California Berkeley in advanced fluid mechanics and heat transfer lend new meaning to the marketing phrase "This isn't rocket science."

@ThingsExpo Stories
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buyers...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
SYS-CON Events announced today that SD Times | BZ Media has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and commercial UAV markets.
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase inte...