Welcome!

Open Source Cloud Authors: Elizabeth White, Liz McMillan, Christoph Schell, Wesley Coelho, Rainer Ersch

News Feed Item

The World's First Action Alerts™ Service from CustomerMatrix Puts the Power of Big Data in the Hands of Salespeople

Action Alerts™ helps salespeople be proactive about customer needs and risks by turning data into shortcuts to actions in real time, and helps companies meet and exceed revenue goals like no CRM, application, or BI platform ever could.

NEW YORK, Feb. 5, 2014 /PRNewswire-iReach/ -- CustomerMatrix announced today the availability of the first-ever intelligent Action Alerts™ service that helps companies exceed revenue expectations by empowering salespeople with instant and actionable Big Data insights. This breakthrough technology auto-generates revenue-boosting alerts in real time, personalized to each individual salesperson and customer situation, by understanding buyer intent and correlating it with employee interactions. Examples of Action Alerts™ insights include signals of customer satisfaction changes, at-risk opportunities, product upsell and cross-sell potential, unresponsive or missing stakeholders, deal-impacting news or changes from social media, and many more. These intelligent alerts are delivered directly to salespeople inside an existing CRM or via email, mobile devices, or a custom Web-based interface.

(Photo: http://photos.prnewswire.com/prnh/20140205/MN59439)

Action Alerts™ is powered by the next-generation, proprietary CustomerMatrix Cognitive Engine (CMCE). CMCE is a different kind of technology that understands and learns from data and interactions without programming or predefined processes. It analyzes millions of data points from all relevant internal and external sources and presents salespeople with the most accurate shortcuts to the most strategic actions.

This release has been fueled by the $5 million in funding that CustomerMatrix received from several global investors over the past two years to support the expansion of the company's innovative product offering.

Business-Critical Action AlertsHelp You Avoid Missed Sales Opportunities

According to IDC, the average company is missing out on 10 percent of its potential revenue. Missed opportunities are a major frustration for sales leaders, especially those who put extensive effort into guiding, coaching, and training their salespeople or setting up new tools and CRM processes. When it comes down to it, the only way to eliminate missed opportunities is to ensure salespeople are always talking to the right stakeholders, at the right time, with the right message. Action Alerts™ helps companies surpass the competition by ensuring that salespeople are equipped to understand the customer and proactively respond to their needs.

"Much like investors need critical stock market alerts to remain in financial control, salespeople need proactive, business-critical alerts to ensure important deals they are working on don't fall through and their valuable customers don't cancel," said Guy Mounier, Chief Executive Officer of CustomerMatrix.  "Often, major issues signal a problem, but most of the time they are hidden from the salesperson and go unrecognized. These issues cost companies customers and revenue, but the good news is that most misread opportunities can be saved by smart, well-timed actions by the salesperson. Action Alerts™ now makes that easy."

Cognitive Technology Understands the Actions of Top Performers To Empower Others with Best Practices

Action Alerts™ is powered by the CustomerMatrix Cognitive Engine, which is unique in its ability to understand current interactions and data, translate all past experiences into success patterns, and generate actionable insights to guide each salesperson through the minefield of potential issues that surround sales deals and customer management. One of the most powerful features of CustomerMatrix technology is that it automatically learns from the experiences of a company's top salespeople and best customers, and instantly applies this knowledge to the current sales context. It generates and distributes these "best practices" in real time, to give your salespeople invaluable insights into why an event happened and what to do next.

Non-Intrusive to Your Sales Processes and Infrastructure; Deploys in 2-8 Weeks

Action Alerts™ takes advantage of all your existing sales and information technologies and data infrastructure investments (Data Warehouse, etc.), deploys quickly, and creates a smart technology platform where each new Action Alert™ use case builds intelligence to maximize business impact. The CustomerMatrix Cognitive Engine enables schemaless predictive analytics, skipping all data preparation work and correlating millions of unstructured data attributes. It leaves the data where it is, in its original form, and processes disorganized data by building success patterns and automatically suggesting the best next step in each unique customer context.

How the Action Alerts™ Service Works

CustomerMatrix's patent-pending technology uses a revolutionary, Gartner®-validated cognitive engine, open architecture, and API that runs on top of open source Big Data infrastructure and schemaless predictive analytics to analyze all internal and external data from a company's historical and current opportunities, actions of top sales performers, and customer touch points from across all communication channels. It then listens to the signals that matter (unique to each company) and auto-generates real-time, relevant alerts for each salesperson when it finds potential revenue that has not been recognized, an opportunity in trouble, or a customer that is about to churn. 

Action Alerts™ by CustomerMatrix is a Cloud-based, managed service that works with a company's current CRM and infrastructure. It does not require an SI or a Data Scientist to manage it. It runs on any cloud a company chooses, including a Private Cloud, and is fully managed and monitored by the CustomerMatrix team.

To learn more about CustomerMatrix or to request a personalized demo, visit www.CustomerMatrix.com.

About CustomerMatrix

CustomerMatrix, the leading sales excellence software company, amplifies the power of sales and customer care professionals by giving them actionable Big Data insights to drive revenue. It delivers the world's first Action Alerts™ service that auto-generates revenue-impacting alerts tailored to each salesperson and unique customer situation, and proactively explains buyer intent or churn risk.

Powered by a human-like cognitive technology, Action Alerts™ tracks the pulse of customers across all internal and external sources and analyzes millions of complex signals that impact deals, including clues that normally only humans can recognize. It automatically learns and shares best practices, in real time, tailored to each context. This new kind of "digital intuition" enables companies to anticipate risks and uncover new opportunities far ahead of the competition. Action Alerts™ leverages existing CRM infrastructure investments and deploys in just weeks.

Customers include some of the best sales-led organizations in the world, including Schneider Electric, Nexans, GDF SUEZ, BNP Paribas, and Allianz. Visit www.CustomerMatrix.com to learn more.

Media Contact: Inna Gordin, CustomerMatrix, 1.888.920.4530, ext. 202, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE CustomerMatrix

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are focused on SAP running in the clouds, to make this super easy because we believe in the tremendous value of those powerful worlds - SAP and the cloud," explained Frank Stienhans, CTO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
"MobiDev is a Ukraine-based software development company. We do mobile development, and we're specialists in that. But we do full stack software development for entrepreneurs, for emerging companies, and for enterprise ventures," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
In his opening keynote at 20th Cloud Expo, Michael Maximilien, Research Scientist, Architect, and Engineer at IBM, discussed the full potential of the cloud and social data requires artificial intelligence. By mixing Cloud Foundry and the rich set of Watson services, IBM's Bluemix is the best cloud operating system for enterprises today, providing rapid development and deployment of applications that can take advantage of the rich catalog of Watson services to help drive insights from the vast t...
SYS-CON Events announced today that EnterpriseTech has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. EnterpriseTech is a professional resource for news and intelligence covering the migration of high-end technologies into the enterprise and business-IT industry, with a special focus on high-tech solutions in new product development, workload management, increased effic...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that Cloud Academy named "Bronze Sponsor" of 21st International Cloud Expo which will take place October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara, CA. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud com...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and ...
SYS-CON Events announced today that CHEETAH Training & Innovation will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CHEETAH Training & Innovation is a cloud consulting and IT training firm specializing in improving clients cloud strategies and infrastructures for medium to large companies.
SYS-CON Events announced today that Datanami has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datanami is a communication channel dedicated to providing insight, analysis and up-to-the-minute information about emerging trends and solutions in Big Data. The publication sheds light on all cutting-edge technologies including networking, storage and applications, and thei...