Welcome!

Open Source Cloud Authors: Elizabeth White, Liz McMillan, Pat Romanski, Yeshim Deniz, Charles Araujo

News Feed Item

Bentley University Sets the Curve for Higher Education IT With ExtraHop's Wire Data Analytics

With Visibility From the ExtraHop Platform, Leading Business School Reduces Troubleshooting Times for Systems, Including Banner and Blackboard, by 50 Percent

SEATTLE, WA -- (Marketwired) -- 06/09/14 -- ExtraHop, the global leader in real-time wire data analytics for IT operational intelligence, today announced that Bentley University is using the ExtraHop wire data analytics platform to dramatically improve student and faculty access to critical IT resources for the school's 6,000 students and 500 faculty.

Universities and colleges struggle with extremely heterogeneous environments across a mix of decentralized departments, all while managing the increasing demand to deploy and support new technologies at a faster pace. Providing secure wireless connectivity for an assortment of mobile devices adds another layer of complexity.

At Bentley, one of the nation's leading business schools, a 50-person IT staff supports numerous complex systems and applications, including a Blackboard learning management system, open-source Liferay collaboration software, and Banner software using an Oracle database -- a solution designed specifically for higher education that maintains student, alumni, financial, and personnel data.

One of Bentley's biggest challenges is dealing with frequent, high-traffic events such as ticket sales for student activities, housing registration, and intense class-registration periods. These events often involve many components of the IT environment, including the MyBentley portal, a central authentication server, the Banner Web application, and an Oracle application server.

"Whenever class registration came around, we were stuck going through four different systems, trying to load balance and test the interaction between all four systems to find the failure -- which turned out to be a complex issue that didn't involve just a single setting or server," says Todd Marsh, Senior Manager of Network Infrastructure Services at Bentley. "Before ExtraHop, it took us months to do that. By the time we got through one registration cycle, we were working to figure out the next. With ExtraHop, we can now easily spot and resolve problems before they affect students."

In addition to helping Bentley tackle event-specific traffic spikes, insight from the ExtraHop wire data analytics platform has helped the university reduce overall troubleshooting time by 50 percent. The visibility delivered by ExtraHop has played a particularly important role in streamlining the interaction between Blackboard and Banner.

"The first week we had the ExtraHop running, we realized there were over half a million database errors between the Blackboard learning system and Banner every week. Turns out that Blackboard was making a call to a table that didn't exist. I was able to print out a PDF, walk it over to the database administrators, point the issue out, and get it resolved almost immediately," said Marsh.

Marsh and his team at Bentley also appreciate ExtraHop's agentless approach to monitoring. "Unlike other solutions we looked at, the ExtraHop appliance deployed in 15 minutes -- and all of a sudden, we could see which tables were being used, by which applications, and which ones performed most slowly," said Marsh. "We had tried deploying agents for Banner but were never able to run them in production because of performance issues. It was so easy to put the ExtraHop in, send traffic to it, and start fixing problems."

"Like many universities, Bentley, its students, and its faculty rely on a complex network of applications that now play a central role in administering higher education," said Jesse Rothstein, CEO, ExtraHop. "For Bentley, navigating this complexity to ensure a seamless end-user experience used to be an incredibly time-consuming task that often required months of preparation. Even with this preparation, systems often malfunctioned. With ExtraHop, Bentley has cut troubleshooting times by 50 percent, and they now have the visibility they need to rapidly resolve problems before they impact students and faculty."

Check out the case study to learn more about how Bentley University is using ExtraHop's wire data analytics.

About ExtraHop
ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence Platform analyzes all L2-L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability, and security in today's complex and dynamic IT environments. The winner of numerous awards from Interop, TechTarget, and others, the ExtraHop platform scales up to 20Gbps in a single appliance, deploys without agents, and delivers tangible value in less than 15 minutes. Learn what we mean at www.extrahop.com or follow us on Twitter @ExtraHop.

ExtraHop Contact
Allison Tabiando
Barokas Public Relations for ExtraHop
[email protected]
206-264-8220

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at CloudEXPO. Product announcements during our show provide your company with the most reach through our targeted audienc...
JETRO showcased Japan Digital Transformation Pavilion at SYS-CON's 21st International Cloud Expo® at the Santa Clara Convention Center in Santa Clara, CA. The Japan External Trade Organization (JETRO) is a non-profit organization that provides business support services to companies expanding to Japan. With the support of JETRO's dedicated staff, clients can incorporate their business; receive visa, immigration, and HR support; find dedicated office space; identify local government subsidies; get...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
Headquartered in Plainsboro, NJ, Synametrics Technologies has provided IT professionals and computer systems developers since 1997. Based on the success of their initial product offerings (WinSQL and DeltaCopy), the company continues to create and hone innovative products that help its customers get more from their computer applications, databases and infrastructure. To date, over one million users around the world have chosen Synametrics solutions to help power their accelerated business or per...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science," is responsible for setting the strategy and defining the Big Data service offerings and capabilities for EMC Global Services Big Data Practice. As the CTO for the Big Data Practice, he is responsible for working with organizations to help them identify where and how to start their big data journeys. He's written several white papers, is an avid blogge...
"We are a well-established player in the application life cycle management market and we also have a very strong version control product," stated Flint Brenton, CEO of CollabNet,, in this SYS-CON.tv interview at 18th Cloud Expo at the Javits Center in New York City, NY.
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...