Welcome!

Open Source Cloud Authors: Pat Romanski, Liz McMillan, Zakia Bouachraoui, Yeshim Deniz, Elizabeth White

News Feed Item

Bentley University Sets the Curve for Higher Education IT With ExtraHop's Wire Data Analytics

With Visibility From the ExtraHop Platform, Leading Business School Reduces Troubleshooting Times for Systems, Including Banner and Blackboard, by 50 Percent

SEATTLE, WA -- (Marketwired) -- 06/09/14 -- ExtraHop, the global leader in real-time wire data analytics for IT operational intelligence, today announced that Bentley University is using the ExtraHop wire data analytics platform to dramatically improve student and faculty access to critical IT resources for the school's 6,000 students and 500 faculty.

Universities and colleges struggle with extremely heterogeneous environments across a mix of decentralized departments, all while managing the increasing demand to deploy and support new technologies at a faster pace. Providing secure wireless connectivity for an assortment of mobile devices adds another layer of complexity.

At Bentley, one of the nation's leading business schools, a 50-person IT staff supports numerous complex systems and applications, including a Blackboard learning management system, open-source Liferay collaboration software, and Banner software using an Oracle database -- a solution designed specifically for higher education that maintains student, alumni, financial, and personnel data.

One of Bentley's biggest challenges is dealing with frequent, high-traffic events such as ticket sales for student activities, housing registration, and intense class-registration periods. These events often involve many components of the IT environment, including the MyBentley portal, a central authentication server, the Banner Web application, and an Oracle application server.

"Whenever class registration came around, we were stuck going through four different systems, trying to load balance and test the interaction between all four systems to find the failure -- which turned out to be a complex issue that didn't involve just a single setting or server," says Todd Marsh, Senior Manager of Network Infrastructure Services at Bentley. "Before ExtraHop, it took us months to do that. By the time we got through one registration cycle, we were working to figure out the next. With ExtraHop, we can now easily spot and resolve problems before they affect students."

In addition to helping Bentley tackle event-specific traffic spikes, insight from the ExtraHop wire data analytics platform has helped the university reduce overall troubleshooting time by 50 percent. The visibility delivered by ExtraHop has played a particularly important role in streamlining the interaction between Blackboard and Banner.

"The first week we had the ExtraHop running, we realized there were over half a million database errors between the Blackboard learning system and Banner every week. Turns out that Blackboard was making a call to a table that didn't exist. I was able to print out a PDF, walk it over to the database administrators, point the issue out, and get it resolved almost immediately," said Marsh.

Marsh and his team at Bentley also appreciate ExtraHop's agentless approach to monitoring. "Unlike other solutions we looked at, the ExtraHop appliance deployed in 15 minutes -- and all of a sudden, we could see which tables were being used, by which applications, and which ones performed most slowly," said Marsh. "We had tried deploying agents for Banner but were never able to run them in production because of performance issues. It was so easy to put the ExtraHop in, send traffic to it, and start fixing problems."

"Like many universities, Bentley, its students, and its faculty rely on a complex network of applications that now play a central role in administering higher education," said Jesse Rothstein, CEO, ExtraHop. "For Bentley, navigating this complexity to ensure a seamless end-user experience used to be an incredibly time-consuming task that often required months of preparation. Even with this preparation, systems often malfunctioned. With ExtraHop, Bentley has cut troubleshooting times by 50 percent, and they now have the visibility they need to rapidly resolve problems before they impact students and faculty."

Check out the case study to learn more about how Bentley University is using ExtraHop's wire data analytics.

About ExtraHop
ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence Platform analyzes all L2-L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability, and security in today's complex and dynamic IT environments. The winner of numerous awards from Interop, TechTarget, and others, the ExtraHop platform scales up to 20Gbps in a single appliance, deploys without agents, and delivers tangible value in less than 15 minutes. Learn what we mean at www.extrahop.com or follow us on Twitter @ExtraHop.

ExtraHop Contact
Allison Tabiando
Barokas Public Relations for ExtraHop
[email protected]
206-264-8220

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
SYS-CON Events announced today that Silicon India has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Published in Silicon Valley, Silicon India magazine is the premiere platform for CIOs to discuss their innovative enterprise solutions and allows IT vendors to learn about new solutions that can help grow their business.
We are seeing a major migration of enterprises applications to the cloud. As cloud and business use of real time applications accelerate, legacy networks are no longer able to architecturally support cloud adoption and deliver the performance and security required by highly distributed enterprises. These outdated solutions have become more costly and complicated to implement, install, manage, and maintain.SD-WAN offers unlimited capabilities for accessing the benefits of the cloud and Internet. ...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the premiere long-term, back-end software development partner for start-ups, SMBs, and Fortune 500 companies. Chetu is headquartered in Plantation, Florida, with thirteen offices throughout the U.S. and abroad.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
DXWorldEXPO LLC announced today that "IoT Now" was named media sponsor of CloudEXPO | DXWorldEXPO 2018 New York, which will take place on November 11-13, 2018 in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER gives detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPOalso offers sp...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.