Welcome!

Open Source Cloud Authors: Elizabeth White, Liz McMillan, Yeshim Deniz, Zakia Bouachraoui, Pat Romanski

Related Topics: @CloudExpo, Microservices Expo, @DevOpsSummit

@CloudExpo: Blog Feed Post

Cloud Monitoring Lessons Learned from Outages | @CloudExpo #Cloud #APM #Monitoring

According to this year’s Internet Trends Report, the cloud is steadily expanding & companies are spending more on these services

Cloud Monitoring Lessons Learned from Outages
By Dawn Parzych

According to this year’s Internet Trends Report, the cloud is steadily expanding and companies are spending more on these services. Businesses are opting to use these third-party services rather than build their own internal tool because they are often easier and less expensive to deploy.  There’s no need to assign IT resources and purchase necessary hardware to deploy a new software solution, so the business unit can sign a contract and start using a solution almost immediately.

What surprised me most from the report was the breakdown of the number of cloud services used by each department. Coming in at the top of that list was marketing, with an average of 91 cloud services.

Our marketing team certainly uses a fair share of cloud services but the number isn’t anywhere close to 91 number. Regardless of the actual quantity, though, if one of our providers were to experience an outage, our technology would be affected as well.

It’s important to remember that although service level agreements (SLAs) are likely in place, unexpected outages may occur. Today’s applications are incredibly complex and even though many tasks are automated in an attempt to eliminate human error, outages are still inevitable.

On July 25, Marketo experienced a large outage due to a failure to renew their domain name. DNS is often the culprit when a website experiences an outage, and this isn’t the first time a company failed to renew a domain. Companies including MicrosoftFourSquare, and The Dallas Cowboys have all experienced the same issue.

Companies often go through a post-mortem process to determine what went wrong and what can be done to prevent similar incidents from occurring again. Learning from past experiences is important, and that philosophy applies to the consumers of cloud services as much as the vendors.

What can we as consumers do when cloud services we rely on go down? First: recognize that outages will occur. No site is infallible; every application or service you use will likely experience an outage at some point. Second: show some empathy. While it may feel good to complain and express your frustration on social media, that doesn’t actually get things resolved any faster. It’s reaffirming to see #hugops posts on Twitter as a show of support and empathy for companies dealing with disaster.

Finally, put a cloud monitoring strategy in place. You are probably monitoring your infrastructure and internal applications already, but your SaaS applications should be monitored as well. This enables you to be notified of an outage or performance degradation immediately. It also provides a way to track your SLAs.

Once an incident has been resolved, there may still be residual effects that will influence the application for some time. While Marketo resolved their DNS issues on the same day as the outage, their performance did not return to ‘normal’ until two days later.

To learn more about building a cloud performance monitoring strategy, download our ebook, Using Digital Experience Monitoring for Cloud Performance Management.

The post Cloud Monitoring Lessons Learned from Outages appeared first on Catchpoint's Blog - Web Performance Monitoring.

Read the original blog entry...

More Stories By Mehdi Daoudi

Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.

Founded in 2008 by four DoubleClick / Google executives with a passion for speed, reliability and overall better online experiences, Catchpoint has now become the most innovative provider of web performance testing and monitoring solutions. We are a team with expertise in designing, building, operating, scaling and monitoring highly transactional Internet services used by thousands of companies and impacting the experience of millions of users. Catchpoint is funded by top-tier venture capital firm, Battery Ventures, which has invested in category leaders such as Akamai, Omniture (Adobe Systems), Optimizely, Tealium, BazaarVoice, Marketo and many more.

IoT & Smart Cities Stories
Early Bird Registration Discount Expires on August 31, 2018 Conference Registration Link ▸ HERE. Pick from all 200 sessions in all 10 tracks, plus 22 Keynotes & General Sessions! Lunch is served two days. EXPIRES AUGUST 31, 2018. Ticket prices: ($1,295-Aug 31) ($1,495-Oct 31) ($1,995-Nov 12) ($2,500-Walk-in)
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
Nicolas Fierro is CEO of MIMIR Blockchain Solutions. He is a programmer, technologist, and operations dev who has worked with Ethereum and blockchain since 2014. His knowledge in blockchain dates to when he performed dev ops services to the Ethereum Foundation as one the privileged few developers to work with the original core team in Switzerland.
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...