OpenSpan announced that five of the top 100 largest banking and diversified financial providers in the Forbes Global 2000 have chosen the OpenSpan Platform to rapidly integrate, automate and extend applications across the enterprise desktop. The banks and other financial services organizations are turning to OpenSpan to improve customer service, reduce risk and achieve measurable impact to their bottom lines – all with a technology that complements their current IT strategies.

Financial services organizations are often saddled with legacy applications that are not easily integrated or extended, which makes it difficult for these applications to participate in Service-Oriented Architecture (SOA) deployments. The current desktop environment includes customer data scattered across multiple applications, little or no access to customer up-sell or cross-sell data, repetitive and cumbersome manual workflows and difficulty ensuring compliance for the growing number of government regulations. These challenges affect customer service and support organizations, retail bank branches and middle office processing groups.

“The OpenSpan Platform enables financial services providers to implement a new enterprise desktop environment whereby legacy applications can be rapidly integrated and extended to drive employee productivity gains and support SOA deployments aimed at improving business agility,” said Francis Carden, CEO of OpenSpan. “Our financial customers are leveraging OpenSpan to improve customer service, eliminate time-consuming manual processes to drive productivity gains, increase cross- and up-selling revenues and ensure compliance.”

Financial services organizations have benefited from the OpenSpan Platform with:

• Improved customer service—By focusing on customers, not applications, employees get a unified view of all relevant customer data and are able to reduce hold times and expedite first-call resolution.
• Positive impact to the bottom line—Productivity enhancements via automating time-consuming manual processes improve up-selling and cross-selling performance and reduce training times and costs.
• Reduced risk—Enhanced applications and workflows ensure compliance with government regulations by adding audit trails and logs.
• Data integrity–Applications can be extended with data validation logic and manual data entry tasks can be automated to ensure data is populated accurately across applications.
• Extend SOA to the desktop—OpenSpan delivers a way for SOA-based services to be consumed by both existing legacy applications as well as new composite applications, which expedite ROI gains for SOA deployments.