OrecX announced the formal debut of its Oreka Total Recording (TR) software solution for customer service management professionals, leveraging the power of open source in bolstering efficient call-center operation.

Oreka TR allows organizations to comply with regulatory requirements and improve customer service by recording and retrieving phone calls without disrupting operations, exhausting annual budgets, or paying for extra implementation services that never get used. The open source platform allows for all-call, on-demand or selective recording while providing managers with options for live call monitoring.

“We’ve created a platform that can be indexed by time, agent/employee, date, and a variety of other fields, facilitating hassle-free and instantaneous record retention, search and retrieval,” said Bruce Kaskey, co-founder of OrecX. “Oreka TR is a voice recording system for the masses, we want to make voice recording affordable for everyone. The advantages of open source lie in increased flexibility, lower cost and better value for the customer.”

Oreka TR works by recording VoIP SIP sessions, passively listening to network packets. Both ends of the conversation are mixed together, and each call is logged as a separate audio file. The recording is logged using a standard sound device and can record multiple channels at the same time, storing each recording as a separate audio file.

OrecX offers free testing and installation and affordable pricing options for its Oreka TR system which is 75% less expensive then other recording platforms. The platform will feature the following:

• Live Monitoring
• Audit Trail
• Fine-Grained Privileged Access
• Call Tagging and Exporting

Oreka TR runs on the Linux operating system in addition to Windows 2000 or better. Oreka TR supports any IP platform and has absolutely no impact on network resources, regardless of how many users employ the system. Oreka TR supports the following protocols: SIP, Cisco Skinny, H.323, MGCP, IAX2, RTP. The system utilizes G.711, G.729A, G.723.1, iLBC, and GSM6.10 codecs.

For more information on OrecX contact Dana Nelson, dnelson@sspr.com at SSPR.