Callfinity has announced that they have been awarded a contract by Harris Corporation to provide contact center systems and hosted services in support of the 2010 Decennial Census. Callfinity's ContextIP contact center suite will be provided on a hosted basis as part of the Census Field Data Collection Automation (FDCA) program.

Callfinity will be providing a cloud-based, hosted Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) system for Census personnel in support of the FDCA program. Enumerators at local census offices will connect, through Callfinity's systems, to local census offices, national overflow centers, and census headquarters based upon business rules established by administrators.

For the 2010 Census, the Census Bureau plans to use automated systems to directly capture information, reducing the need for paper-based processing while increasing operational efficiency and improving accuracy. The FDCA program provides automated systems that deliver data to the Census Bureau's computing systems in near real-time for integration with other data sources.

Specifically, Callfinity's ContextIP product will be used to answer telephone calls, route callers appropriately based upon caller input, schedules, and other criteria, queue calls in an ACD, and deliver calls to Census staff based upon Callfinity's Prioritized Skill Routing and presence availability.