| By Cloud News Desk | Article Rating: |
|
| January 8, 2009 09:00 AM EST | Reads: |
2,948 |
Callfinity has announced that they have been awarded a contract by Harris Corporation to provide contact center systems and hosted services in support of the 2010 Decennial Census. Callfinity's ContextIP contact center suite will be provided on a hosted basis as part of the Census Field Data Collection Automation (FDCA) program.
Callfinity will be providing a cloud-based, hosted Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) system for Census personnel in support of the FDCA program. Enumerators at local census offices will connect, through Callfinity's systems, to local census offices, national overflow centers, and census headquarters based upon business rules established by administrators.
For the 2010 Census, the Census Bureau plans to use automated systems to directly capture information, reducing the need for paper-based processing while increasing operational efficiency and improving accuracy. The FDCA program provides automated systems that deliver data to the Census Bureau's computing systems in near real-time for integration with other data sources.
Specifically, Callfinity's ContextIP product will be used to answer telephone calls, route callers appropriately based upon caller input, schedules, and other criteria, queue calls in an ACD, and deliver calls to Census staff based upon Callfinity's Prioritized Skill Routing and presence availability.
Published January 8, 2009 Reads 2,948
Copyright © 2009 SYS-CON Media, Inc. — All Rights Reserved.
Syndicated stories and blog feeds, all rights reserved by the author.
More Stories By Cloud News Desk
Cloud Computing News Desk brings the latest industry news related to the Cloud paradigm of massively scalable IT resources and capabilities delivered as a service using Internet technologies. For up to date news on the International Cloud Computing Conference & Expo series, the easiest way is to follow it on Twitter.
- Microsoft Tries Hadoop on Azure
- Asynchronous Logging Using Spring
- StorSimple Supports OpenStack
- What to Expect in 2012: Cloud Computing and Open Source Software
- Will PaaS Finally Bring Open Source Love to the Enterprise?
- AT&T Joins OpenStack, Floats Cloud Architect
- Red Hat Sets Up GlusterFS Advisory Board
- Linux Virtualization and Tired Open Source Myths
- OpenOffice.com Lives
- Cloud Computing: A Platform-First Approach
- Powering the Cloud with Open Source
- Acquia Announces Two New Board Members
- Adobe Sends Flex to the Apache Foundation
- i-Technology in 2012: Five Industry Predictions
- Microsoft Tries Hadoop on Azure
- OpenXava 4.3: Rapid Java Web Development
- Asynchronous Logging Using Spring
- StorSimple Supports OpenStack
- What to Expect in 2012: Cloud Computing and Open Source Software
- Will PaaS Finally Bring Open Source Love to the Enterprise?
- AT&T Joins OpenStack, Floats Cloud Architect
- More Use Cases for Big Data Analytics
- Red Hat Sets Up GlusterFS Advisory Board
- Linux Virtualization and Tired Open Source Myths
- After Ubuntu, Windows Looks Increasingly Bad, Increasingly Archaic, Increasingly Unfriendly
- SCO CEO Posts Open Letter to the Open Source Community
- Simula Labs Launches Hosted Delivery Platform To Enable Enterprise Open Source Adoption
- Where Are RIA Technologies Headed in 2008?
- Source Claims SCO Will Sue Google
- How Open Is "Open"? – Industry Luminaries Join the Debate
- Latest SCO News is Plain Weird
- SCO Claims Linux Lifted ELF
- IBM Tells SCO Court It Can't Find AIX-on-Power Code
- Flashback: Investing in 'Professional Open Source' - Exclusive 2004 Interview with David Skok, Matrix Partners
- Developing an Application Using the Eclipse BIRT Report Engine API
- HP Starts Pushing Desktop Linux





















